Children's Resource Intervention Center (Worcester County FY16 Annual)
How well: % of non-offending caregivers who report in Satisfaction Survey that ongoing needs were met-FY16
Current Value
90%
Definition
Story Behind the Curve
Over the past three years, averages of 94% of clients agree that services met needs. Program is attempting to increase the number of completed surveys. The Cricket Center has switched to a web-based customer satisfaction survey. This outcome measurement tool provides a brief survey at the start of services and also an exit survey. This will help determine what services are necessary to improve upon as well as reinforcing what is being done well.
Partners
Department of Social Services, Atlantic General Hospital, Worcester County Health Department, Worcester County State's Attorney
What Works
Action Plan
Data Discussion
Clear Impact Suite is an easy-to-use, web-based software platform that helps your staff collaborate with external stakeholders and community partners by utilizing the combination of data collection, performance reporting, and program planning.