How well: # of surveyed callers satisfied or higher with SPA services (Knowledgeable)-FY16
Current Value
98
Definition
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Story Behind the Curve
98% of the 218 surveys completed reported they felt the staff was knowledgeable in regards to community resources. Every staff member who answers the phone is able to provide callers with appropriate resource information. Staff is updated regularly on available community resources.
Partners
Worcester County Health Department, Board of Education, DSS, DJS, Cricket Center