Community Service Centers-Single Point of Access (Worcester County FY16 Annual)
How well: % of surveyed callers satisfied or higher with SPA services (Knowledgeable)-FY16
Current Value
98%
Definition
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Story Behind the Curve
98% of the 218 surveys completed reported they felt the staff was knowledgeable in regards to community resources. Every staff member who answers the phone is able to provide callers with appropriate resource information. Staff is updated regularly on available community resources.
Partners
Worcester County Health Department, Board of Education, DJS, DSS, Cricket Center
What Works
Action Plan
Data Discussion
Measurement Tool Used
Clear Impact Suite is an easy-to-use, web-based software platform that helps your staff collaborate with external stakeholders and community partners by utilizing the combination of data collection, performance reporting, and program planning.