LAM - Information Resource - Call line and Website Annual

Program Summary

Hybrid Model to include Family Navigation, Information/Crisis Line and Resource/Information Website

Target Population

Whole population

Promising Practice/Model/EBP Employed

Local Assessment Mechanism/Systems of Care

Measures

TACO

How Much: # of incoming calls from Talbot - (Annual)

FY 2016

692

TACO

Better Off: % of Healthy Talbot users that when surveyed report they would use the website again. - (Annual)

FY 2016

TACO

Better Off: # of Healthy Talbot users that when surveyed report they would use the website again. - (Annual)

FY 2016

TACO

How Much: # of website hits - (Annual)

FY 2016

1,377

TACO

How Much: # of information/referrals calls from Talbot - (Annual)

FY 2016

TACO

How Much: # of calls referred to at least one service from Talbot - (Annual)

FY 2016

533

TACO

How Much: # of referrals made - (Annual)

FY 2016

533

TACO

How Well: % of calls answered within 30 seconds response time - (Annual)

FY 2016

TACO

How Well: % of total callers who participate in follow up sample survey - (Annual)

FY 2016

TACO

How Well: % satisfied - The staff responded to you in a timely manner. - (Annual)

FY 2016

100

TACO

How Well: % satisfied - Staff provided you with the appropriate tools, coping skills, referrals, and/or resources to assist you with your situation. - (Annual)

FY 2016

100

TACO

Better Off: % satisfied - The level of crisis decreased after receiving services and support from the phone counselor. - (Annual)

FY 2016

100

TACO

Better Off: # of calls resolved on help line. - (Annual)

FY 2016

204

TACO

Better Off: % of calls resolved on help line. - (Annual)

FY 2016

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