Single Point of Access (Frederick County FY 17 and Beyond - Annual)
How well: % of calls answered within 1 minute response time (as set by jurisdiction). (Annual)
Current Value
97%
Definition
Line
Bar
Measurement Tool Used
Phone system reporting tool.
Clear Impact Suite is an easy-to-use, web-based software platform that helps your staff collaborate with external stakeholders and community partners by utilizing the combination of data collection, performance reporting, and program planning.