Single Point of Access (Frederick County FY 17 and Beyond - Annual)
Better off: % of callers who report increased confidence/competence in addressing future needs (Annual)
Current Value
96%
Definition
Story Behind the Curve
• The sample size for surveys is small compared to the number of calls taken.
• 183 (96%) of callers responding to follow-up, reported increased confidence/competence in addressing future needs.
• Many families require multiple supports.
Partners
• MHA includes all human service partners in the data base to provide the most up to date information for callers.
What Works
• Call specialists receive annual training on resources and trauma informed practices.
• Connecting families with extensive needs to Systems Navigation allows families to be coached on how to advocate for their own needs.
• Referring families to the walk in Mental Health clinic for immediate needs.
Data Discussion
Total based on positive response by 141 individuals. There were 152 individuals that completed the survey and answered that question.
Measurement Tool Used
Survey administered to caller in follow-up call.
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