LAM - navigation (Baltimore County) Annual

Program Summary

The Family Navigators assess the specific needs of families with children with intensive needs, and work to link those families with appropriate service providers, such as the regional CME. In addition, the Navigators conduct ongoing family support groups at a variety of sites around the County, as well as parent education workshops through the Family Resource Academy.

Target Population

Families with children with intensive needs related to a mental health or development disability related issue.

Measures

BACO

How much: Number of families referred to a Family Navigator - (Annual)

FY 2017

328

48%

BACO

How much: Number of families served by a Navigator - (Annual)

FY 2017

406

145%

BACO

How much: Average number of referrals per family - (Annual)

FY 2016

-40%

BACO

How much: Number of families with a completed family plan - (Annual)

FY 2016

817%

BACO

How much: Number of contacts with families through meetings, telephone or e-mails - (Annual)

FY 2017

715

34%

BACO

How well: Average or median number of business days between referral and first person-to-person contact by Navigator - (Annual)

FY 2016

BACO

How well: Number of completed CANS assessments used in developing a Family Plan - (Annual)

FY 2016

1275%

BACO

How well: Percent of families satisfied or higher with Navigation services...Respectful of family - (Annual)

FY 2016

100%

10%

BACO

How well: Percent of families satisfied or higher with Navigation services...Concerned with the well-being of family - (Annual)

FY 2016

100%

10%

BACO

How well: Percent of families satisfied or higher with Navigation services...Assisted in identifying both family strengths and needs - (Annual)

FY 2016

100%

32%

BACO

How well: Percent of families satisfied or higher with Navigation services...Assisted family in setting its own goals - (Annual)

FY 2016

100

27%

BACO

How well: Percent of families satisfied or higher with Navigation services...Effective on identifying services appropriate to meet family goals - (Annual)

FY 2017

96%

BACO

How well: Percentage of families reporting they understood how to contact the suggested agencies/organizations - (Annual)

FY 2016

97%

13%

BACO

Better off: Percentage of families who report success in contacting suggested agencies/organizations - (Annual)

FY 2016

92%

21%

BACO

Better off: Percentage of families who report success in receiving needed services/support - (Annual)

FY 2017

68%

10%

BACO

Better off: Percentage of families reporting an increase in their ability to advocate for the needs of their child(ren) after receiving Navigation services - (Annual)

FY 2017

95%

14%

BACO

Better off: Percentage of families reporting a decrease in stress after receiving assistance from Navigation - (Annual)

FY 2016

83%

BACO

Better off: Percentage of families reporting that it was helpful to have a Family Navigator who was also the parent of a child with intensive needs - (Annual)

FY 2016

100

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